Desktop Support Specialist - Expert

Job Title: Desktop Support Specialist - Expert (814105)

Location: Rocky Mount, NC 27804

Duration: 12-Month Contract

This request is for a Desktop Support Specialist to assist Client Services Operations to help support the high number of Service Desk requests, hardware installations, and customer software support at NCDMV Headquarters in Rocky Mount, NC.

***This person is required to sit on-site in Rocky Mount, NC.***

Project Management

Ability to lead projects that require directing the work of others and with some latitude on actions or decisions. Leads team efforts and assesses and integrates the skills and strengths of individuals for project and organizational success. Provides status on project work to management.

Develop and maintain appropriate documentation for all responsible areas—

This position is responsible for creating and maintaining all documentation of processes and procedures for all areas this position is responsible for. This documentation is to be used by team members for operational standards of daily work. This documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external). All documentation should be reviewed annually.

System Security -

It is the responsibility of all technical services staff to be aware of DOT and ITS security policies, as well as the security issues directly affecting the systems and technology for which this position is directly involved. This position is responsible for implementing requirements of the IT Security Office and protecting data from unauthorized access, alteration, destruction, or usage in a manner inconsistent with covered IT Security Policies and standards.

Skills Required:

Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications. - Required / 7 Years

Installing and imaging new computers and loading appropriate software for customers. - Required / 7 Years

Installing local network printers and other peripherals and configuring the same. - Required / 7 Years

Migrating data and user profiles. - Required / 7 Years

Documenting processes and procedures related to technical field support activities. - Required / 7 Years

Demonstrates knowledge and working experience with the ServiceNow call tracking system. - Required / 7 Years

Srinivas

Sr. Technical Recruiter