Inside Sales Representative

Career Opportunity: Inside Sales Representative – Steel Industry with KLB Steel in Cincinnati, OH

Do you have experience in inside sales, customer service, or order coordination? Are you looking for a primarily remote opportunity? Are you self-driven, highly organized, and focused on details and accuracy? If so, we would like to speak with you!

As the Inside Sales Representative for KLB Steel, you will support customers throughout the order process by receiving and processing purchase orders, coordinating schedules, communicating updates, and working with internal teams to address shipping, scheduling, and order-related concerns.

This is a full-time, primarily remote opportunity for candidates located in Greater Cincinnati or Greater Dayton, offering competitive pay and benefits!

Occasional regional travel is required to Cincinnati, Dayton, and KLB Steel’s location in New Madison, Ohio.

To be successful in this role, you will be a dependable, customer-focused professional with strong communication, recordkeeping, organizational, and follow-through abilities.

In this role, you will:

• Provide responsive and professional customer service throughout the order lifecycle.
• Verify customer information, product details, and order requirements.
• Communicate order status, shipping updates, holds, delays, and other issues.
• Release orders to logistics when appropriate and coordinate with sales, operations, and logistics teams.
• Manage customer expectations when schedules or deadlines change.
• Balance customer requests with production and operational needs.
• Maintain accurate customer, order, and transaction information.
• Build and maintain positive customer relationships.

Other requirements include:

• Experience in inside sales, customer service, order processing, account support, or project coordination is preferred.
• Ability to receive, review, and process customer purchase orders accurately.
• Ability to coordinate order timing, scheduling, delivery expectations, and follow-up.
• Strong verbal and written communication skills and a professional approach to customer questions and concerns.
• Ability to manage multiple customer orders, projects, priorities, and deadlines simultaneously.
• High attention to detail in order processing, customer information, and recordkeeping.
• Ability to work independently and remain productive in a remote work environment.
• Proficiency with Microsoft Excel, email, and general business software.
• Flexibility to adapt to changing priorities, customer needs, and order timelines.
• High school diploma or equivalent required; an associate or bachelor’s degree is preferred but not required.

Entry-level and junior-level candidates are encouraged to apply. Previous steel or manufacturing experience is helpful but not required. This position may offer future growth into outside sales and account management.

Work schedule and expectations:

• Full-time schedule of approximately 40 or more hours per week.
• General working hours are 8:00 a.m. to 5:00 p.m.
• Occasional evening, weekend, or extended hours may be required based on customer and business needs.
• Success includes accurate and timely order processing, consistent follow-up, effective management of competing priorities, and reliable performance while working remotely.

KLB Steel is a distributor of prime and secondary steel sourced from American steel mills, along with steel tubing for agriculture, construction, manufacturing, and general business applications. We use a consultative approach to provide practical, cost-effective products that meet each customer’s needs.

KLB Steel is committed to responsive customer service, personalized solutions, and long-term customer relationships. Employees have the opportunity to collaborate across sales, logistics, and operations while helping customers move orders and projects from receipt through completion.

KLB Steel offers competitive pay and benefits including paid time off, paid holidays, a 401(k) retirement plan with company match, company-provided technology, and a remote work arrangement. Specific compensation, benefit eligibility, and plan details are provided according to company policies.

EEO/M/F/D/V. No third-party applications, please.