Customer Account Manager

🚀 We're Hiring: Customer Account Manager | Serac Inc.

📍 Remote (East Coast / Northeast) + territory travel

💵 Base $95,000-$105,000 + uncapped commission (1% new business / 0.1% existing book) + full benefits

Serac Inc., a leading packaging machinery OEM (filling, capping, and cup-filling systems), is expanding its account management team and hiring a Customer Account Manager to own and grow a portfolio of our key East Coast accounts. This is a remote, home-based role for a candidate in the Northeast, with regular travel across the territory to customer sites.

In this role you will:

🔹 Own and grow revenue across a portfolio of key East Coast accounts

🔹 Build and execute multi-year strategic account plans

🔹 Sell upgrades, retrofits, tooling, spare parts, and maintenance contracts

🔹 Partner with operations, engineering, and field service to deliver for customers

🔹 Serve as the trusted bridge between the customer's production floor and our technical teams

What we're looking for:

✅ 5+ years in the packaging industry (filling/capping equipment experience is a big plus, not required)

✅ 5+ years managing client accounts with proven revenue growth

✅ Bachelor's degree or equivalent hands-on experience

✅ Strong account planning, negotiation, and communication skills

✅ Based on the East Coast / Northeast, able to travel across the territory (no relocation required)

🇫🇷 French is a plus

💵 Base $95,000-$105,000 + uncapped commission (1% new business / 0.1% existing book) + full benefits

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