Intake Specialist (Personal Injury Law)

About Roberts & Roberts:

Roberts & Roberts is an East Texas personal injury law firm featured in national news programs and magazines, including TIME and Newsweek, for taking on opponents such as Firestone, Toyota, and Walmart. We're a close-knit, dedicated team of attorneys and staff who work hard to get the best possible results for our clients.

The Role:

We're seeking an Intake Specialist for our Tyler office. This is a critical role handling inquiries from potential new clients for our personal injury practice.

You'll join a collaborative, highly experienced Intake Department — most team members have decades of experience in personal injury law, including former insurance adjusters and paralegals who've handled personal injury claims.

This position has a defined growth path: the long-term plan is for the right person to grow into a leadership role in our New Client Department.

Schedule:

Full-time, 40 hours/week, Monday–Friday, 8:00 a.m. – 5:00 p.m., with a one-hour lunch.

What You Will Do:



• Field inbound inquiries from potential new clients and gather the information attorneys need to evaluate a case
• Qualify leads against the firm's case criteria
• Guide callers through next steps with empathy and professionalism, often during a stressful moment in their lives
• Log and track inquiries accurately in the firm's intake system
• Work closely with attorneys and paralegals to hand off qualified cases smoothly

Qualifications:

• 5+ years of experience in a personal injury law firm strongly preferred
• Highly organized, proactive self-starter with exceptional customer service skills
• Strong communication skills, both written and verbal
• Spanish-speaking ability preferred, not required

Compensation & Benefits:

• Pay commensurate with experience
• Paid health insurance
• $25,000 in life insurance
• PTO and paid vacation
• Profit-sharing and 401(k) pension plan