Director of Operations

Director of Operations

Anchorage, AK - onsite

DOE

About the Role

Our client is a mission-driven Alaska nonprofit serving individuals and families affected by Alzheimer’s disease and related dementias, with programs and staff across multiple locations statewide. They are seeking a Director of Operations to serve as the organization’s internal leader, building the systems, controls, and people practices that let a growing team deliver critical services well. Working alongside the Executive Director, who focuses on external partnerships and funding, you’ll be the steady set of eyes on daily operations. You’ll strengthen financial checks and balances, simplify workflows, and help create a workplace where staff want to stay.

What You’ll Do

1.  Provide day-to-day leadership and management of a service organization grounded in its mission and core values

2.  Drive the organization to meet and exceed annual goals set with the Executive Director and Board of Directors

3.  Oversee budget input and financial operations, including strengthening controls around payroll, payables, and account reconciliation

4.  Measure the effectiveness of internal and external processes and deliver timely, accurate reports on the condition of core services

5.  Lead the development, communication, training, and implementation of growth strategies and streamlined workflows

6.  Partner with the management team to build operational infrastructure (systems, processes, and personnel) that supports program growth

7.  Lead and motivate an engaged management team, recruit key roles, and make mentoring a cornerstone of employee development

8.  Improve internal communication and collaboration across locations to boost engagement and reduce turnover

9.  Serve as lead “client-care officer” through direct contact with clients and service partners

10.  Support fundraising efforts and ensure fiduciary stewardship of current and future funding

11.  Represent the organization positively with clients, donors, and business partners

Qualifications

1.  Bachelor’s degree in Business, Nonprofit Management, Public Administration, or related field preferred

2.  [5+] years of operations or senior management experience, ideally in nonprofit, healthcare, or human services

3.  Demonstrated financial management experience, including budgeting, internal controls, and oversight of payroll and accounting functions

4.  Proven record of building and leading engaged teams and improving retention

5.  Strategic thinker with strong business acumen and sound decision-making

6.  Results-driven, with experience simplifying processes and measuring performance

7.  Excellent communication skills with staff, clients, board members, and funders

8.  Passion for serving seniors, families, and caregivers a plus

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