Information Technology Program Manager

Position: IT Program Manager - SaaS Industry

Location: Remote

Salary:$100,000 - $140,000 base annual salary plus exceptional benefits

IT Program Manager

Remote | $100,000 - $140,000 Base Salary

Lead Complex Enterprise Software Programs That Matter

Are you the type of person who thrives in the space between customers, technology, and delivery teams?

We're partnering with an innovative and rapidly growing software company that delivers mission-critical solutions to some of the nation's most complex organizations. Their platform helps enterprise clients navigate regulatory, compliance, operational, and risk management challenges through advanced technology, analytics, and workflow automation.

As a IT Program Manager, you'll play a pivotal role in ensuring customer success, overseeing strategic software initiatives from kickoff through delivery while serving as a trusted advisor to clients and an advocate within the product and engineering teams.

This is a highly visible opportunity for someone who enjoys solving problems, managing complexity, influencing stakeholders, and driving meaningful outcomes.

What You'll Be Doing

• Serve as the primary point of contact for enterprise customers throughout the delivery lifecycle.
• Lead multiple concurrent software implementation and enhancement projects.
• Drive project plans, schedules, milestones, risks, dependencies, and scope management.
• Partner closely with customers, product teams, developers, and leadership to ensure successful outcomes.
• Facilitate executive-level status meetings, planning sessions, and strategic discussions.
• Manage competing priorities while maintaining strong client relationships.
• Identify risks early and proactively drive solutions.
• Translate technical concepts into business-friendly communication.
• Help customers maximize value from the platform and services.

What We're Looking For

Required Qualifications

• 7+ years of Project Management, Program Management, or Technical Delivery experience.
• Proven experience working directly with external clients in a SaaS or software environment.
• Strong scope, stakeholder, and risk management skills.
• Experience leading complex software implementations or enterprise technology initiatives.
• Exceptional communication, organization, and presentation abilities.
• Ability to manage multiple projects and priorities simultaneously.

Highly Desired

• Previous experience as a Software Developer, Systems Analyst, Technical Consultant, Solutions Engineer, or similar technical role.
• Experience collaborating with development teams and challenging assumptions when necessary.
• Strong understanding of software development lifecycles and delivery methodologies.
• Experience navigating enterprise environments with multiple stakeholders and competing priorities.

Why This Opportunity Stands Out

• Fully remote work environment.
• Opportunity to work with sophisticated enterprise customers.
• Blend of program management, customer engagement, and technical problem-solving.
• High visibility across customers, engineering, and executive leadership.
• Stable organization with a proven product and strong growth trajectory.
• Competitive compensation and comprehensive benefits package.
• Opportunity to influence product delivery and customer success on a meaningful scale.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k)
• Paid Time Off
• Remote Flexibility

The Ideal Candidate

You're not just a project manager.

You're someone who can earn credibility with customers, hold engineering teams accountable, navigate ambiguity, manage changing priorities, and keep complex initiatives moving forward. You know when to push, when to escalate, and when to bring people together to solve problems.

If you enjoy owning outcomes, building relationships, and serving as the trusted bridge between customers and technology teams, we'd love to speak with you.

My email can be found on my LinkedIn page. No third party inquiries please. Our client cannot provide sponsorship and cannot hire C2C. ***