IT Service Desk Technician (L1) – Warehouse Operations

Job: IT Service Desk Technician (L1) – Warehouse Operations

Location: Whitestown, Indiana!

Duration: 12 Months (Contract)

We are seeking an IT Service Desk Technician (L1) to provide frontline onsite IT support for warehouse and office operations. This role is responsible for daily user support, computer setup, printer support, handheld device support, and basic network troubleshooting in a fast-paced warehouse environment

Key Responsibilities:

Install and configure Windows operating systems, office software, and standard application

Support desktops, laptops, monitors, printers, scanners, and peripheral

Troubleshoot basic hardware, software, and connectivity issue

Support barcode scanners, PDA devices, handheld terminals, and label printer

Handle printer maintenance, paper jams, toner replacement, and label printing issue

Configure basic network settings including IP, Wi-Fi, and printer connectivity

Prepare and deploy IT equipment for new users and warehouse operation

Respond to IT tickets and provide onsite support within SLA requirement

Maintain IT asset inventory and basic documentation

Escalate complex issues to L2 engineers when necessary

Qualifications:

One+ year of IT support experience.

Basic knowledge of Windows OS, computer hardware, printers, and handheld devices.

Familiar with basic networking concepts and troubleshooting.

Experience with ticketing systems and onsite user support.

Strong customer service and communication skills.

Preferred Qualifications

Experience in warehouse, logistics, retail, or manufacturing environments.

Experience supporting Zebra or Honeywell handheld devices.

Experience with label printing systems.

Basic knowledge of Intune or MDM tools.