Retail Sales Manager

Our client is seeking an exceptional Retail Store Leader to drive sales and lead operations in one of their retail locations in Baltimore County. This is a unique opportunity for a dynamic leader who combines exceptional client service and visual presentation excellence to create an outstanding customer experience. This role will actively participate in the company's growth and multi-channel operation.

Position Overview

Reporting directly to the Director of Sales, the Store Leader will be responsible for the overall performance, culture, and strategic direction of the organization. This role requires a hands-on leader who can balance operational excellence with a genuine passion for creating the client experience.

Key Responsibilities

· Oversee daily operations, drive sales performance, and profitability across store locations

· Lead, mentor, and develop store management teams to achieve excellence

· Drive a client-first culture rooted in hospitality principles and exceptional service

· Develop and implement strategies to meet and exceed sales goals and operational KPIs

· Ensure consistent brand standards, visual merchandising, and store presentation across locations

· Analyze business metrics and market trends to identify opportunities for growth

· Manage inventory, staffing, scheduling, and budgets for both locations

· Build and maintain strong relationships with clients, creating memorable experiences

· Recruit, train, and retain top talent while fostering a positive team environment

· Collaborate with the Director of Sales on strategic initiatives and business development

Qualifications Required:

· Proven experience in better apparel retail management or "front of house" restaurant or hospitality management

· Background in a high-level customer service environment

· Demonstrated track record of delivering exceptional client service and driving sales results

· Strong leadership skills with the ability to inspire, motivate, and develop teams

· Excellent communication, interpersonal, and problem-solving abilities

· Strategic thinker with strong business acumen and analytical skills

Ideal Candidate:

· Combines retail operations expertise with hospitality industry experience

· Natural relationship-builder who thrives on creating connections with customers and teams

· Entrepreneurial mindset with a passion for elevating client experience

· Proven ability to drive results while maintaining a positive, service-oriented culture