Deputy Director of Operations

THE OPPORTUNITY

Kumon of Crofton has been serving families in the Crofton, Maryland area for over 15 years. We are a thriving Kumon franchise center specializing in math and reading programs for students of all ages — from early learners to advanced high schoolers.

We are looking for a Deputy Director of Operations to lead the day-to-day excellence of our center. This is not a typical education job. It is a hands-on operational leadership role with a deliberate growth path built in — for the right person, this position is a masterclass in running an education business.

Our center director has 15 years of experience building and running a successful Kumon franchise. She is intentionally building a team that can operate with excellence without her daily presence — and she is committed to mentoring the right person toward that capability.

WHAT YOU WILL OWN

Center Operations

• Oversee all daily center operations from open to close
• Ensure every student session runs smoothly and quietly
• Maintain center cleanliness, organization, and professionalism
• Complete open and close checklists daily without exception

Student Progress

• Track student advancement and ASHR progress monthly
• Identify students who are stagnant or declining and act
• Ensure 100% of work is graded and entered nightly
• Recognize student achievements and keep families informed

Family Relationships

• Build trust with every family through consistent communication
• Onboard new families with a seamless, welcoming experience
• Resolve parent concerns before they escalate
• Conduct 30-day check-ins with all new families

Team & Enrollment

• Lead, coach, and hold staff accountable to clear standards
• Follow up on every prospective family within 48 hours
• Drive net enrollment growth of 5+ subjects per month
• Submit monthly reports and manage aged accounts

WHO WE ARE LOOKING FOR

The right person for this role has a specific combination of drive, character, and ambition. If this sounds like you, we want to hear from you.

You Are A Strong Fit If You…

• Want to eventually own or run an education center
• Take ownership seriously — you finish what you start
• Are energized by children and believe in their potential
• Lead with warmth and hold people accountable without drama
• Are organized, systems-oriented, and detail-driven
• Communicate proactively — you don’t wait to be asked
• Are comfortable with data and use it to make decisions
• Want a mentor, not just a manager

This Is Probably Not For You If…

• You’re looking for a low-key part-time job with minimal responsibility
• You prefer to be told exactly what to do every day
• You struggle with accountability conversations
• Consistency and follow-through aren’t your strengths
• You’re not genuinely interested in education or child development
• You need a traditional 9–5 Monday–Friday schedule

QUALIFICATIONS

Required

• Bachelor’s degree or equivalent experience in education, business, or a related field
• 2+ years of experience in an operations, management, or leadership role
• Strong written and verbal communication skills
• Comfortable with technology — student management systems, Google Workspace, scheduling tools
• Demonstrated ability to lead and hold a team accountable
• Reliable, punctual, and professional in all interactions

Preferred (not required)

• Experience in education, tutoring, or child development
• Familiarity with Kumon or other supplemental education programs
• Experience in a franchise or small business environment
• Background in customer service or family-facing roles
• Interest in entrepreneurship or business ownership

WHAT WE OFFER

Compensation

• $22–$26 per hour based on experience
• 26 hours per week (Mon–Thu, 1:00-8:00 PM)
• Paid bi-weekly
• Performance-based increases tied to scorecard

Growth

• Direct mentorship from a 15-year Kumon franchise owner
• Full visibility into center operations and financials
• Training in enrollment, retention, and team management
• Path toward owning or operating your own center

Environment

• Mission-driven center with 15 years of community trust
• Clear systems, documented expectations, no guesswork
• Small, focused team with real ownership and autonomy
• Afternoons and evenings schedule — mornings free