Software Configuration III

Akkodis is seeking a Software Configuration III for a Contract job with a client in Pittsburgh, PA (4 days hybrid). Ideally looking for applicants with a solid background with Genetec enterprise environments at scale (multi-site, multi-region), including Security Center administration.

Rate Range: $55/hour to $60/hour; The rate may be negotiable based on experience.

Software Configuration III job responsibilities include:

• Hands-on experience supporting Genetec enterprise environments at scale (multi-site, multi-region), including Security Center administration.
• Certifications and strong familiarity with: Genetec Enterprise Systems, ClearID, Axis, Mercury, 2N, HID, Fargo, Life Safety Power, Idemia, Princeton Identity, KeyWatcher, Traka, Assa Abloy.
• Proficiency in core operational domains: device provisioning, camera and access control configuration, role/user management, patching/firmware, and incident troubleshooting.
• Strong analytical and problem-solving skills with a customer-focused mindset and clear communication across technical and non-technical audiences.
• Experience collaborating with vendors and cross-functional teams in change-controlled environments.
• Experience in system conversions/migrations (e.g., platform consolidation, controller/reader transitions, camera fleet refresh).
• Knowledge and familiarity with: OSDP, SIP, TCP, SQL, HTTPS, Reverse Transfer Printing, RFID Encoding, Facial Biometrics.
• Exposure to video analytics, biometric authentication workflows, and plug-in lifecycle management.
• Experience documenting standards, creating runbooks, and coaching level 1/2 support teams.
• Sipelia, ClearID; Axis/Mercury/2N/HID/Fargo/Life Safety Power; Idemia/Princeton Identity; KeyWatcher/Traka/Assa Abloy; SQL; network protocols (TCP/HTTPS/SIP); RFID and biometric technologies.

Desired Qualifications:

• Administer and maintain Genetec Security Center across access control and video: add/modify devices and cameras, configure hardware, and ensure integrations remain healthy.
• Manage roles, permissions, and user lifecycle; uphold least-privilege access and audit readiness.
• Troubleshoot connectivity and mechanical failures across controllers, readers, cameras, and intercom endpoints; coordinate with vendors as needed.
• Plan and execute system updates, firmware upgrades, and patches; validate rollback plans and change records.
• Provision and manage intercom systems via Sipelia; optimize call routing, audio quality, and availability.
• Develop and deliver operational reports (events, alarms, access audits, uptime) that inform stakeholders and compliance teams.
• Oversee third‑party plug-ins including video analytics and biometric integrations; validate compatibility, performance, and licensing.
• Administer key management solutions and workflows; ensure chain-of-custody, auditing, and incident procedures.
• Maintain configuration standards, documentation, and runbooks; contribute to knowledge base for global support teams.
• Partner with facilities, security operations, and network teams to diagnose cross‑domain issues and drive timely resolution.

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy.

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

· The California Fair Chance Act

· Los Angeles City Fair Chance Ordinance

· Los Angeles County Fair Chance Ordinance for Employers

· San Francisco Fair Chance Ordinance