About this opportunity
Job Title: Operations Manager
Location: Rutherford, NJ
Duration: Full Time, Direct Hire (Onsite)
Job Description:
We're seeking a dependable, organized, and customer-focused Operations Manager to oversee the daily operations of our salon. This position plays a key role in creating an exceptional client experience while supporting the salon team and ensuring day-to-day operations run smoothly.
The ideal candidate is a strong communicator, enjoys working with people, is comfortable using technology, and can manage multiple priorities in a fast-paced environment.
Responsibilities
Client Experience
- Welcome clients in a friendly and professional manner.
- Answer phone calls, schedule appointments, and respond to client inquiries.
- Confirm appointments and manage cancellations or schedule changes.
- Resolve client concerns professionally.
- Ensure every client receives outstanding service from check-in through checkout.
Daily Operations
- Oversee front desk operations and daily workflow.
- Manage appointment scheduling to maximize stylist productivity.
- Maintain accurate client records using salon software.
- Process payments and balance daily transactions.
- Open and close the salon as scheduled.
- Maintain a clean, organized, and welcoming reception area.
Team Support
- Support stylists and staff throughout the day.
- Help coordinate schedules and daily operations.
- Communicate operational needs with ownership.
- Foster a positive and professional work environment.
Sales & Business Support
- Encourage appointment rebooking and retail product sales.
- Support monthly service and retail goals.
- Help increase client retention through excellent customer service.
Inventory & Marketing
- Monitor retail and professional product inventory.
- Assist with product ordering as needed.
- Support salon promotions, social media, and community marketing efforts.
Qualifications
- Previous management or leadership experience in a salon, spa, hospitality, or customer service environment preferred.
- Excellent communication and customer service skills.
- Strong organizational and time-management abilities.
- Comfortable using scheduling software, POS systems, email, and Microsoft Office or Google Workspace.
- Ability to multitask in a fast-paced environment.
- Reliable, dependable, and self-motivated.
- Professional appearance and positive attitude.
Schedule
- Full-time (37–40 hours per week)
- Some evenings and Saturdays are required
- Reliable attendance required
Supplemental pay
- Bonus pay
- Commission pay
- Tips
- Supplemental income
Benefits
- Paid training
- Flexible schedule
- Employee discount
If it is interests you, please reply to me with your updated resume and the pre-screening questions below:
- Please tell us more about your recent and total experience related to this position.
- Best time for 5min quick discussion
- Reason for looking for a job change?
- How soon can you start? Notice period?
- Current base & Expected base?
Best Regards!
Jyoti Teradal
Associate Manager
Cell: +1 475-207-5714
Brightpath Associates, LLC
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