Operations Manager

We are a female-owned, boutique real estate firm based near Cherry Creek, Colorado, passionate about client-oriented service that goes beyond the transaction. Our personalized approach, attention to detail, and authentic relationships set us apart in the real estate world.

As our business grows, we’re seeking a dynamic and motivated Operations Manager who will be the operational backbone of our team. You'll play a vital role in enhancing our systems, supporting clients, and ensuring our team is set up to deliver a top-tier real estate experience — all while having fun and fostering a strong team culture.

The Operations Manager will support the Managing Broker, Team Lead, and broader brokerage operations, serving as the go-to person for systems management, client support, marketing coordination, and transaction logistics.

You’ll be empowered to take ownership of key business processes, support client communications, help execute strategic initiatives, and ensure everything behind the scenes runs like clockwork.

• Ensure compliance, legal, tax requirements are met 
• Evaluate and manage preferred vendor partnerships for service quality and value
• Work with managing broker to onboard new agents 
• Work in Brokermint and CRM tools to manage compliance, processes, and transactions
• Manage client touch systems and marketing methods (e.g. birthday gifts, marketing emails, mailers)
• Plan 6 annual client events as well as various internal meetings
• Audit and improve client buy/sell checklists, email templates and intake forms
• Oversee office inventory and restock supplies as needed 
• Prepare listing marketing materials for agent listings (flyers, mailers, social media content and reverse prospecting emails)

• Act as a second point of contact for clients throughout the transaction (e.g., auditing/responding to emails, working with outside Transaction Coordinator to ensure file runs smoothly)
• Schedule showings and meetings 
• Schedule vendor appointments for listings (photography, sign installation/removal, lockbox installation/removal, cleaners, handyman, etc) 
• Produce/audit listing marketing materials (MLS inputs, flyers, mailers, social media content and reverse prospecting emails) 
• Prepare materials for past clientele (annual review postcards, home anniversary gifts, etc) 
• Prepare thoughtful gifts and communications to clients and referral partners
• If licensed, draft contracts for Broker review  
• Social media posting and coordination 
• Running misc. errands in Denver metro 

• Run brokerage Instagram account, including editing monthly market update video  
• Design, build and manage lead capture systems
• Draft and send monthly newsletter 
• Maintain backend website updates 
• Design and order marketing materials
• Coordinate with vendors for content shoots

• Run errands, order supplies, resolve tech issues
• Serve as liaison to co-working office space staff, acting as office manager for our team
• Execute one-off projects and document new or updated SOPs
• Occasionally assist during evenings or weekends for urgent / time-sensitive needs

• Proactive, self-motivated, and highly organized
• Clear, positive, and professional communicator 
• Strong in research and analysis to optimize operations
• Tech-savvy and adaptable to new systems
• Solutions-focused and detail-oriented
• Able to work independently and as part of a collaborative team 
• Excited about the real estate industry and supporting others' success
• Experience with Brokermint, CRMs, Canva, Instagram, email platforms, G-Suite, Adobe, and website editors/content management systems 

• Working computer and tech proficiency
• Reliable vehicle and valid driver’s license
• Willingness to be client-facing and perform off-site tasks
• Social media/marketing experience a plus
• Real estate license preferred or willingness to obtain a plus

You’ll be joining a mission-driven, close-knit team that values excellence, creativity, and community. We pride ourselves on delivering exceptional service while building lasting relationships — and we want someone who shares that same passion.

As our Operations Manager, you'll have a direct hand in shaping our systems, growing our impact, and helping us serve more clients at an even higher level.

If you're ready to step into a high-impact, growth-focused role in the real estate world, we’d love to hear from you.