About this opportunity
Inside Sales & Customer Service Representative (Packaging)
Ridgewood, NJ | On-site | $75k to $85k + strong benefits
Our client is a family-owned international packaging manufacturer that supplies packaging to some of the world’s biggest consumer brands. Their US team near Ridgewood is growing, and they need someone to manage a portfolio of existing customers.
If you work in customer service or inside sales at a manufacturer or distributor and want a role where you actually help grow accounts, this one’s worth a look.
What you’ll do
- Be the main point of contact for a group of existing customer accounts
- Handle quotes, pricing, orders and delivery updates in SAP
- Spot chances to sell more into those accounts, working with the outside sales team
- Work with production, planning and logistics to keep customers informed on lead times and any issues
- Suggest better ways of working, including where AI tools or automation could cut out manual admin
What you’ll bring
- 2+ years in customer service, inside sales or sales support in manufacturing, distribution or B2B
- SAP or another ERP system
- Confidence on the phone and email
- Organized, accurate and proactive
- Curiosity about technology (no AI expertise needed)
What’s on offer
- $75k to $85k base
- Strong benefits discussed at application stage
- A stable, long-established business with a growing US operation
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About the employer