About this opportunity
URGENT HIRING | Desktop Support Specialist – Expert | Raleigh, NC | 100% Onsite
accel bi corporation is seeking an experienced Desktop Support Specialist – Expert for a long-term W2 opportunity in Raleigh, NC.
Location: Raleigh, NC
Work Arrangement: 100% Onsite
Travel: Required
Employment Type: W2 with accel bi corporation
Compensation: $65,000–$70,000 annually, inclusive of all benefits
Work Authorization: U.S. Citizens and Green Card holders only
Local Candidates: Raleigh, RTP, and surrounding NC candidates strongly preferred
Required Experience
✅7+ years of Desktop Support / IT Support experience
Required Skills
- Strong hands-on experience supporting computer hardware, mobile devices, software, peripherals, and networking
- Desktop/laptop imaging, configuration, deployment, and software installation
- Local and network printer installation and troubleshooting
- User data and profile migration
- Technical troubleshooting and end-user support
- Technical process and procedure documentation
- Working experience with ServiceNow ticket/call tracking
- Experience supporting enterprise user environments
- Ability to troubleshoot hardware, software, peripheral, and network-related issues
- Strong customer service and communication skills
- Ability and willingness to travel as required
Key Responsibilities
- Provide hands-on onsite desktop and end-user technical support
- Troubleshoot and resolve service desk incidents and technical issues
- Image, configure, and deploy computers and required software
- Install and support local/network printers, scanners, and other peripherals
- Migrate and protect user data and profiles during device replacements
- Maintain technical support procedures and documentation
- Work with application, network, and infrastructure teams to resolve complex issues
- Assist with Active Directory, email, Citrix, DHCP, storage, and related support activities
- Support technical projects and help coordinate team efforts when required
- Follow organizational IT security policies and standards
Important Requirements
This is NOT a remote or hybrid opportunity. All work must be performed onsite in Raleigh, NC.
Travel is required for this position.
Candidates must be available for the duration of the assignment.
Desktop Support Specialist – Raleigh, NC
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