Solutions Engineer - Product Expert

Solutions Engineer - Product Expert

A fantastic opportunity for a Solutions Engineer to join a rapidly growing AI software company helping businesses automate complex workflows and improve customer experiences. Working within their post-sales technical team, you will become the go-to expert for a product area, helping customers get the most from a sophisticated software platform. This role offers substantial ownership, combining hands-on technical troubleshooting, API integrations and customer-facing problem-solving.

Location: New York, NY, on-site 4-5 days per week. Willingness to travel up to 20% for client visits as required.

Salary: $135,000-$190,000 base salary per annum + competitive equity + benefits. No variable bonus component.

Requirements for Solutions Engineer - Product Expert:

• 3+ years of relevant experience in Solutions Engineering or a similar customer-facing technical role, with strong hands-on ownership after customers have gone live
• Experience working within a startup, supporting customers across complex software products
• A bachelor’s degree in Computer Science, Engineering or another technical subject
• Strong experience troubleshooting API integrations, investigating customer data and understanding how systems exchange information
• Proven ability to independently investigate and resolve technical customer issues, taking ownership of escalations through to resolution
• Experience becoming a trusted technical expert across a complex platform, with the ability to quickly learn additional products and functionality
• Comfortable navigating codebases and working with engineering teams to identify when a software fix is required
• Excellent communication skills, with the ability to explain technical issues clearly to non-technical customers and colleagues
• Comfortable working autonomously in a fast-moving environment where processes are still evolving
• Experience in B2B SaaS and familiarity with CRM tools such as Salesforce would be beneficial
• Relevant backgrounds could include a startup Technical Account Manager or another technical product role, provided you can demonstrate substantial hands-on post-sales customer ownership

Responsibilities for Solutions Engineer - Product Expert:

• Become the dedicated technical expert for a product area, supporting customers and Customer Success Managers after implementation
• Investigate customer data and API integrations to diagnose issues, identify patterns and verify that systems are operating correctly
• Take ownership of technical escalations, resolving issues independently where possible and collaborating with engineering when code changes are needed
• Support customer onboarding, data migration and the introduction of new platform capabilities
• Build a deep understanding of customer workflows and help customers use the platform effectively
• Work closely with product, engineering and customer success teams to turn customer feedback into product improvements
• Help shape technical support processes and ways of working as the team grows

What the role offers:

• Join a well-funded, rapidly growing AI software business, working across complex integrations and new product launches
• Substantial ownership and autonomy, with the opportunity to become a product expert and directly influence product improvements
• Competitive equity, fully covered medical, dental and vision insurance premiums, unlimited PTO and fully paid parental leave

Applications:

Keywords: Solutions Engineer / Technical Solutions Engineer / Customer Solutions Engineer / Product Solutions Engineer / Technical Account Manager / Customer Engineer / Technical Support Engineer / Product Support Engineer / Integration Engineer / Implementation Engineer / Technical Consultant / Customer Success Engineer / APIs / API Integrations / Data Migration / CRM / Salesforce / SaaS / B2B SaaS / Artificial Intelligence / Workflow Automation / Software Platforms / Integration Patterns / Data Analysis / Technical Troubleshooting / Technical Escalations / Product Implementation / Customer Onboarding / Application Support / Computer Science / Software Engineering / Computer Engineering / Information Systems / Information Technology

RedTech Recruitment Ltd focus on finding roles for Engineers and Scientists. Even if the above role isn’t of interest, please visit our website to see our other opportunities.

We are an equal opportunity employer and value diversity at RedTech. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.