T032 - AWS Connect Specialist

AWS Connect Specialist

Primary Location: Washington, DC

V-Soft Consulting is currently hiring for a AWS Connect Specialist for our premier client in Washington, DC.

Education and Experience:

• A minimum of 3 years Hands-on experience with Amazon Connect and other AWS cloud services is essential.
• Engineering, or a related field or The equivalent combination of
• education and successful work experience
  
  

Knowledge and Skills:

Integration and Optimization:

• Design and implement integrations between AWS Connect and other systems, including CRMs, using AWS Lambda and other AWS services.
• Continuously review and enhance designs based on feedback to improve operational efficiency, reliability, and availability of the contact center.
  
  

Troubleshooting and Support:

• Identify and resolve technical issues related to the AWS Connect environment, providing timely updates to the supervisor.
• Implement system revisions to maintain and improve overall performance.
  
  

WHAT YOU’LL DO:

Job Responsibilities:

• Experience with scripting and integrating various AWS services, such as Lambda, DynamoDB, and S3, to build and enhance contact center functionalities.
• Experience with other cloud platforms and a strong understanding of Voice over IP (VoIP), Customer Experience (CX) strategies, and system integration.
• In-depth, hands-on experience with Amazon Connect, including contact flow creation, call routing, and user management.
• Demonstrated experience configuring and utilizing Amazon Connect's native reporting and dashboard capabilities for KPI management.
• Experience with other AWS services that integrate with Amazon Connect, such as Lambda, Lex, and S3.
  
  

Qualified candidates should send their resumes to

V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.

As a valued V-Soft Consultant, you’re eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.

V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.