About this opportunity
Syntrace builds conversational knowledge for institutional investors. We capture, organize and synthesize private conversations into source-backed knowledge a firm can build on.
We are now hiring a Customer Success Manager, based in NYC.
You will own our customer relationships after they sign: onboarding, adoption, renewals and making sure every firm gets real value from what we build. You will work closely with our commercial and product teams, and bring what customers tell us back into the product.
Our users trust us with the most sensitive conversations they have. That makes security part of the product, not a feature on top of it.
What you bring:
- Several years in customer success or account management, ideally with enterprise customers.
- Experience with financial institutions is a strong plus.
- Clear communication and the judgment to prioritize.
What you get:
- A founding role with real ownership.
- A senior team that has scaled companies before.
- Customers whose feedback decides what we build next.
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