Test Program Manager / QE Transformation Lead (Healthcare)

Job Summary

We are seeking an experienced Test Program Manager / QE Transformation Lead to drive discovery, due diligence, managed services transition, and workforce planning for a large-scale healthcare transformation program.

The ideal candidate will have strong expertise in Quality Engineering (QE), Testing Center of Excellence (TCoE) setup and operations, transition management, and healthcare payer platforms. This role will lead the establishment and operationalization of testing services across Application Development, Application Support, and Enterprise End-to-End Testing.

Key Responsibilities

• Lead discovery workshops and assess existing testing processes, tools, workloads, SLAs, governance, and organizational structure.
• Define the future-state testing operating model, TCoE structure, governance framework, and transformation roadmap.
• Identify capability gaps across functional, automation, performance, and test data management.
• Lead managed services transition, knowledge transfer (KT), shadow, reverse-shadow, and go-live readiness activities.
• Drive workforce planning, resource allocation, hiring, vendor management, and global delivery coordination.
• Establish TCoE standards, quality metrics, reporting, and enterprise-wide release governance.
• Manage risks, dependencies, transition milestones, and stakeholder communications.
• Drive adoption of test automation, AI-enabled Quality Engineering, performance engineering, and modern testing practices.
• Coordinate delivery across Application Development, Application Support, and Enterprise Testing teams.

Required Qualifications

• 12+ years of experience in Quality Engineering and Software Testing.
• 5+ years of experience managing large-scale testing programs or QE transformation initiatives.
• Proven experience in managed services transition, discovery, due diligence, and transition readiness.
• Experience establishing or managing a Testing Center of Excellence (TCoE).
• Strong workforce planning, staffing, vendor management, and global delivery experience.
• Experience managing distributed onshore/offshore teams.
• Strong stakeholder management, leadership, and executive communication skills.
• Healthcare payer domain experience, including:
• Facets platform
• Claims processing and enrollment
• Billing and provider management
• EDI transactions: 834, 835, and 837
• Working knowledge of Playwright, Azure DevOps, CI/CD pipelines, and modern Quality Engineering practices.

Preferred Skills

• Healthcare payer transformation and managed services experience.
• Large-scale discovery and due diligence engagements.
• Test Data Management (TDM).
• Performance Engineering leadership.
• AI-enabled Quality Engineering and test automation frameworks.