About this opportunity
Role : Azure AKS Support Engineer - junior
Location : Bellevue WA (Hybrid)
Duration : Fulltime
Shift: 04PM-01PM PST (Rotational)
Job Description:
Act as the technical owner for Azure Containers and AKS support cases from first customer interaction through final resolution
Triage categorize prioritize assign and coordinate incidents and support requests based on business impact technical complexity and urgency
Review AKS cluster configurations node pools networking identity storage monitoring and related Azure resources to identify the correct troubleshooting path
Troubleshoot AKS cluster node node pool pod deployment scaling upgrade monitoring and connectivity issues using Azure portal Azure CLI kubectl logs and diagnostics
Support issues involving ACR ACI container images registry access image pulls workload deployments ingress services DNS persistent volumes and cluster addons
Use Azure activity logs Diagnose and solve problems AKS diagnostics Azure Monitor Container insights and relevant logs to isolate root cause and recommend mitigation steps
Drive timely communication with customers advisors internal engineering and partner support teams including clear status updates next steps risks and resolution summaries
Document troubleshooting steps customer impact mitigation actions root cause findings and final resolution in the support case system
Participate in weekend shift rotations and crisis handling when required while maintaining professional customer communication under pressure
Time of Operation: This track will be in a 24x7 shift model. Therefore, candidates should be flexible to work during holidays and weekends as per the roster.
Mandatory Requirement: Applicants must possess a current, valid U.S. Passport. Candidates who do not meet this requirement will not be considered.
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