IT Administrator (Hybrid)

Keller and Heckman LLP is an internationally recognized law firm headquartered in Washington, D.C. The firm is seeking an IT Administrator in the Washington, D.C. Office.

The IT Administrator plays an important role in maintaining and advancing the technology infrastructure that supports the firm’s attorneys and professional staff. As a member of the IT Administration team, this individual will support a broad range of enterprise technologies, including Windows Server, VMware/Hyper-V virtualization, enterprise storage, desktops and end-user computing, cloud-based (SaaS) applications, and UCaaS technologies.

In addition to providing hands-on technical support and troubleshooting, the IT Administrator will participate in infrastructure design, system upgrades, implementations, and other technology initiatives. The role will collaborate closely with IT leadership, technical consultants, and colleagues across the firm to deliver reliable, secure, and effective technology solutions.

Key Responsibilities

• Support and maintain the firm’s applications, servers, networks, desktops, cloud services, and audiovisual technologies.
• Install, configure, test, troubleshoot, and upgrade systems, applications, and infrastructure.
• Resolve escalated technical issues and provide advanced support to attorneys, executives, and staff.
• Administer user accounts, permissions, access, and storage in accordance with firm security standards.
• Support Microsoft 365, Windows Server, Active Directory/Azure AD, VMware/Hyper-V, enterprise storage, networking, backup, and disaster recovery technologies.
• Maintain system documentation, configurations, and standard operating procedures.
• Support conference room and AV technologies, including Microsoft Teams Rooms, Zoom Rooms, Crestron, displays, microphones, and related equipment.
• Provide technology support for meetings, webinars, training programs, firm events, and client presentations.
• Participate in network technology implementations, upgrades, infrastructure projects, and business continuity testing.
• Coordinate with IT colleagues, consultants, and vendors to resolve issues and implement technology solutions.
• Provide after-hours support as needed for projects, events, and critical technology issues, as needed.

Qualifications

• Bachelor’s degree in computer science, information systems, or related field, technical certification, or equivalent experience.
• 1–3 years of experience in IT systems administration, infrastructure, technical support, or a related role.
• Strong troubleshooting, customer service, communication, and organizational skills.
• Experience supporting attorneys, executives, or other high-touch users in a preferred professional services environment.
• Ability to work outside regular business hours when needed.

Technical Skills

• Working knowledge of Windows Server, Active Directory/Azure AD, Microsoft 365, VMware/Hyper-V, networking, and enterprise storage technologies.
• Experience with Microsoft Intune, PowerShell, Group Policy, or similar administration and automation tools.
• Experience supporting AV and videoconferencing technologies.
• Experience with legal-industry applications, document management systems, Exchange Online, Cisco/Palo Alto, and/or Azure IaaS is a plus.

Work Schedule

Monday through Friday, 8:00 a.m. to 4:00 p.m.

Hybrid Work Arrangement

This role follows a hybrid work model. Hybrid schedules are determined based on role requirements and business needs. Must be local to the Washington, D.C. area.

Compensation and Benefits

The anticipated salary range for this position is: $65,000 - $80,000, representing the low and high end of the salary range. Actual compensation will be determined based on a variety of factors, including, but not limited to, job-related experience, qualifications, and internal alignment. The firm offers a comprehensive benefits package, including medical, prescription drug, vision, and dental coverage.

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