About this opportunity
Technical Analyst / Level 2
Full Time / CDW W2 Employee
CDW has an excellent opportunity for a Technical Support Analyst in Chicago, IL! In this role, you will support a multi-location organization with high-level end user support challenges. Serving as a Level 2 Support Analyst, you will be responsible for solving user challenges that are escalated from the Help Desk team.
Required expertise includes:
- 3 years of Technical Support / Help Desk / Desktop Support
- 2+ years of O365 Support – advanced knowledge, including basic administration experience
- Active Directory – including complex user set-up experience
- Experience supporting mobile devices
Desired experience:
- VPN experience, ideally Palo Alto Global Protect
- ServiceNow experience for both incidents and requests
- Intune for EndPoint Management
- Teams / Zoom collaboration audio / video conferencing support
About the role:
Location: Chicago, IL (Northern Suburb)
Type of opportunity: W2 employment with CDW
Benefits: Complete suite of CDW benefits
Compensation: Flexible based on experience, plus excellent benefits
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