Inside Sales Account Executive

About the Company:

Our client is an industry-leading distributor specializing in HVAC and Building Automation controls solutions. Supporting customers across commercial buildings, healthcare, data centres, education, manufacturing, and industrial facilities, they partner with leading manufacturers to deliver technical expertise, rapid product fulfilment, and value added solutions that help optimize building performance and operational efficiency.

About the Role:

The Inside Sales Representative is responsible for supporting and growing customer accounts within the Building Automation Systems (BAS), HVAC controls, and industrial controls market. Working closely with contractors, system integrators, engineers, and purchasing teams, you will provide product recommendations, prepare quotations, manage customer inquiries, and help drive revenue growth through exceptional customer service and technical support.

Responsibilities:

• Develop and maintain strong relationships with existing customers.
• Respond to customer inquiries regarding products, pricing, availability, and technical applications.
• Prepare and follow up on quotations to support customer projects and sales opportunities.
• Identify opportunities to upsell and cross-sell products and solutions.
• Process orders accurately and efficiently while ensuring a high level of customer satisfaction.
• Collaborate with outside sales representatives and internal teams to support customer needs.
• Utilize CRM tools to manage account activity, opportunities, and customer communications.
• Assist customers in selecting appropriate products for their applications.
• Track and manage multiple customer projects in a fast-paced environment.
• Participate in ongoing product, sales, and industry training programs.

Qualifications:

• Associate degree or equivalent combination of education and experience preferred.
• 2+ years of inside sales, customer service, account management, or related experience.
• Strong communication and relationship-building skills.
• Ability to manage multiple priorities while maintaining attention to detail.
• Proficiency with CRM platforms and Microsoft Office applications.
• Strong problem-solving skills and customer-focused mindset.
• Ability to learn and understand technical products and applications.

Preferred Experience:

• Building Automation Systems (BAS), HVAC controls, sensors, instrumentation, or industrial automation products.
• Supporting contractors, system integrators, consulting engineers, and facility professionals.
• Salesforce or similar CRM platforms.
• Technical distribution, inside sales, customer support, or account management environments.
• Must have 2+ years of inside sales experience