AV Site Support

Job Title: AV Site Support

Location: Washington DC 20004

Job Summary

· Great Customer Service and Professional skills.

· Provide on-site and technical support to users, addressing IT issues related to hardware, software, and network connectivity.

· Manage asset inventory, including tracking, updating, and maintaining records of IT equipment.

· Perform imaging and refreshing of computers and other devices to ensure they are up-to-date and functioning properly.

· Troubleshoot and resolve common IT issues, such as printer problems, software errors, and network connectivity issues.

· Assist in the setup, maintenance, and troubleshooting of audio and video equipment, including projectors, microphones, and video conferencing systems.

· Support live events by operating AV systems and addressing any technical issues that arise.

· Collaborate with senior technicians and IT staff to resolve complex issues and improve support processes.

· Provide excellent customer service by addressing client inquiries and concerns promptly and professionally.

· Maintain accurate records of support requests, resolutions, and equipment maintenance.

· Capable of providing smart hands support in IDF switch room.

Qualifications:

· Bachelor’s degree or equivalent industry experience and or technical certifications or coursework in IT or AV technology.

· Familiarity with ServiceNow ticketing system

· Proven experience in providing IT support in an office environment.

· Strong problem-solving skills and attention to detail.

· Basic understanding of audio and video equipment and their functions.

· Excellent communication and interpersonal skills.

· Ability to work independently and as part of a team.

· Willingness to travel to various client locations as needed.

· Ability to lift and carry equipment up to 50 lbs.

· Note: Freshers from a technical education background with at least one year experience are encouraged to apply. They would need to demonstrate a very high learning curve for this role.

Preferred Skills:

· Familiarity with video conferencing platforms and common office tools and operating systems.

· Basic knowledge of networking and cabling.

· Experience with asset management software and IT service management tools.

Familiarity with lifesciences or healthcare / pharma environment and thus familiarity with HIPAA standards