Patient Coordinator

Patient Coordinator / Medical Office Assistant

Functional Medicine Clinic – Carmel, Indiana

Full-Time | In-Clinic Position

IMPORTANT: VIDEO INTRODUCTION REQUIRED

APPLICATIONS WITHOUT A VIDEO INTRODUCTION WILL NOT BE REVIEWED.

A video introduction is required as part of our hiring process. Please apply only if you are willing to complete this step.

If you are not familiar with Loom, you can create a free video here: https://www.loom.com

In your video, please answer the following:

• Why are you interested in this position?
• What experience do you have in a medical office, patient-facing, customer service, or administrative role?
• Tell us about a time you had to manage multiple responsibilities at once.
• How do you stay organized and detail-oriented in a busy work environment?
• What makes you a strong fit for this role?

ABOUT THE POSITION

The Functional MDs is a growing physician-led functional medicine practice in Carmel, Indiana. We are looking for a full-time Patient Coordinator / Medical Office Assistant to support patient communication, front desk operations, scheduling, administrative workflows, and day-to-day practice organization.

This is not a traditional medical assistant role. We are looking for someone who is organized, dependable, proactive, professional, and comfortable managing both patient-facing and administrative responsibilities.

This role is ideal for someone who takes ownership, follows instructions, communicates clearly, and genuinely cares about creating an excellent patient experience.

KEY RESPONSIBILITIES

• Greet and check in patients in a warm and professional manner
• Answer phone calls, messages, emails, and patient inquiries
• Assist with scheduling and appointment coordination
• Triage questionnaires, intake forms, and patient communications
• Route non-urgent medical questions to the appropriate provider or team member
• Upload laboratory results, imaging, and documents into the EMR
• Assist with supplement coordination and lab workflows
• Support front desk and administrative operations as needed
• Help maintain organization and efficiency throughout the practice
• Create a professional, supportive, and high-quality patient experience

YOU ARE A STRONG FIT IF YOU:

• Are highly organized and detail-oriented
• Communicate professionally and compassionately
• Follow instructions carefully
• Are dependable and take pride in showing up prepared
• Stay calm and efficient in a busy environment
• Learn technology and new systems quickly
• Work well independently while supporting a team
• Take initiative instead of waiting to be told what to do
• Care about doing things correctly and following through

QUALIFICATIONS

• Previous medical office, healthcare, patient coordination, front desk, administrative, or customer service experience preferred
• Strong communication and organizational skills required
• Comfortable using technology, EMRs, and online systems
• Experience with healthcare systems preferred
• Functional medicine or wellness experience is a plus but not required
• CMA certification is not required

WORK ENVIRONMENT & SCHEDULE

• Full-time position
• In-person role
• Monday–Friday, 9:00 AM – 5:00 PM
• Located in Carmel, Indiana

COMPENSATION & BENEFITS

• $23-$30 per hour depending on experience
• Health insurance offered
• Paid time off
• Major holidays off
• No weekends or after hours.
• Employee discount
• Employee access/discounts for eligible practice services
• 10 days PTO
• Opportunities for growth within the practice
• Supportive and growth-focused work environment

IMPORTANT: Applications without a video introduction will not be reviewed.

Please note: We are looking for candidates who carefully follow instructions. Incomplete applications may not be reviewed.

We look forward to hearing from you!

Benefits:

• Employee discount
• Health insurance
• Paid time off

Application Question(s):

• Have you read the job description and understand that a video introduction is required to be considered for this position?
• Briefly describe your experience in a medical office, patient-facing, customer service, front desk, or administrative role.
• What interests you about working in a functional medicine practice?
• Work Location: In person