Director of Studio Operations: Health/Fitness/Hospitality, Pure Sweat + Float Studio

Are you passionate about health, wellness + building exceptional teams and businesses?

We are seeking an experienced Full-Time Director of Studio Operations to join Pure Sweat + Float Studio in Georgetown, Washington, DC. This is an exciting opportunity for a seasoned leader to play an integral role in the continued success of an established, independently owned wellness studio within a growing national brand.

About Pure Sweat Studios

Pure Sweat Studios cultivates a culture of well-being through our distinctive Infrared Sauna + Float Therapy experiences, thoughtfully curated retail, wellness programs, events and community partnerships.

Our Mission: Pure Sweat Studios is a community-focused practice for health, healing + connection within.

Community + connection are at the heart of all that we do. We create a welcoming environment where clients feel supported in their wellness journey, while continuously striving to elevate our Studio, our team and the community we serve. Pure Sweat is our clients' "home away from home" and "happy place."

Our Culture: Built on passion, purpose and an entrepreneurial spirit, we are a collaborative, enthusiastic team committed to excellence, innovation and meaningful client relationships. We value strong leadership, creative thinking, accountability and individuals who take initiative to bring ideas to life.

The Opportunity: As Director of Studio Operations, you will work directly with the Owner, provide leadership to our Studio Manager and team, and play a key role in driving operational excellence, business performance and continued growth. We welcome fresh perspectives, thoughtful solutions and leaders who are excited to make a meaningful impact.

Ideal Characteristics:

• Passionate About Hospitality + Wellness: A natural people-person who creates exceptional client experiences and a warm, welcoming Studio environment.
• Natural Leader + People Developer: Inspires, motivates and develops teams while fostering accountability, collaboration and a positive work culture.
• Strong Operational Mindset: Expertly balances staffing, client experience, sales, marketing and daily operations while keeping the bigger picture in focus.
• Self-Directed + Solutions-Oriented: Takes initiative, brings creative solutions to the table and independently drives priorities through completion.
• Exceptional Communicator: Communicates clearly, thoughtfully and proactively with clients, team members and leadership while remaining highly organized and detail-oriented.
• Business + Goal Oriented: Understands KPIs, drives Studio performance and is motivated by achieving revenue, membership and retail goals.
• Hands-On + Adaptable: A high-energy, flexible leader who thrives in a fast-paced environment, multitasks effectively and willingly jumps in wherever needed.

Preferred Qualifications:

• 5+ years of progressive management + operations experience, preferably within wellness, fitness, hospitality, retail or another high-touch service environment.
• Proven leadership experience developing teams, managing performance and driving accountability; experience overseeing managers or team leads is a plus.
• Results-driven business experience, with demonstrated success executing strategies, monitoring KPIs and achieving sales + revenue goals.
• Experience in marketing + community engagement, including promotions, partnerships, events and client outreach.
• Strong organizational, communication + technical skills, including experience with Mindbody or comparable booking software and business management platforms.

Job Responsibilities Include:

• Operational Ownership + Problem Solving: Proactively identify operational needs, challenges and opportunities; independently resolve matters within the Director’s scope and bring thoughtful recommendations to the Owner when higher-level decisions or approval are needed.
• Studio Leadership + Team Performance: Provide senior operational leadership to the Studio Manager and Studio team, ensuring Pure Sweat’s standards for client experience, Studio presentation, service, sales and day-to-day operations are consistently achieved.
• Team Scheduling + Coverage: Own monthly team scheduling and proactively manage staffing needs, PTO, timeclocks, schedule changes and coverage to support smooth and efficient Studio operations.
• Team Development + Accountability: Lead team member reviews, individual goal setting and progress check-ins; partner with the Studio Manager to coach, develop and hold team members accountable to performance expectations.
• Studio Goals + Performance: Partner with the Owner and Studio Manager to drive monthly revenue, membership, retail and operational goals; translate priorities into actionable objectives for the team and monitor progress throughout the month.
• Client Communication + Resolution: Oversee the Studio inbox and manage membership cancellations, client questions, account concerns and elevated service issues, ensuring timely, thoughtful and professional communication.
• Marketing + Client Engagement: Manage the execution of monthly Studio marketing initiatives, promotions, Google review strategy and client engagement efforts; develop and execute email campaigns using established templates and brand standards.
• Partnerships + Community: Oversee Studio partnerships and community relationships, identify opportunities for collaboration and ensure partnership initiatives are effectively managed from planning through execution.
• Events: Plan and execute quarterly Candlelight events and support additional seasonal, promotional and community-focused Studio events.
• Retail + Product: Partner with the Owner on retail product ordering, assortment and new-product initiatives while collaborating with the Studio Manager on merchandising, inventory and team product education.
• Team Meetings + Leadership Communication: Schedule and lead team meetings, establishing clear priorities and maintaining consistent communication between the Owner, Studio Manager and Studio team regarding goals, initiatives, performance and operational needs.

Compensation:

• $75,000–$95,000 annual base salary, commensurate with experience
• Quarterly performance-based bonus opportunities, tied to overall Studio and team performance, including achievement of established revenue, membership, retail and business goals
• $250 monthly Wellness Stipend to support your personal health + wellness outside of the Studio
• 15 days Paid Time Off (PTO) annually to support a healthy balance of work, wellness and personal time
• Complimentary Infrared Sauna + Float Therapy to support and grow your own wellness practice
• Generous employee/wholesale pricing on Studio retail, wellness products and select partner offerings
• Access to Washington, DC’s health + wellness community, including local partnerships, events and industry relationships
• Meaningful leadership + professional growth opportunity within an established, independently owned wellness business, working directly with the Owner and playing an integral role in the Studio’s continued success and growth

Instructions:

We look forward to hearing from you!

Thank you for your interest in joining our team.