Customer Service Manager

Customer Service Manager
Provide overall leadership and guidance to the Customer Service Department ensuring optimal performance and organization of office operations. Supervise the daily activities of a distributed customer service team. Manage customer service operations across multiple industries, addressing diverse client needs with tailored solutions. Address and resolve escalated customer service issues, supporting team members in handling complex or high-stakes situations. Coordinate and streamline workflows, policies, and procedures to improve efficiency and ensure excellent customer service. Act as a liaison between the customer service team and leadership, communicating updates, challenges, and recommendations. Collaborate with the leadership team to align office operations with company goals and customer satisfaction standards. Utilize and manage office technology and software, including customer relationship management (CRM) systems, to streamline processes and ensure data accuracy. Develop and Manage Customer Service for multiple locations with process improvement Work with Production and Purchasing managers on product production scheduling Continuously learn and develop expertise in the ERP system to optimize customer service processes, generate reports, and improve operational efficiency. Develop and implement training programs for team members to improve skills and knowledge in customer service practices. Ensure compliance with company policies and legal regulations. Lead team-building and recognition initiatives to foster a positive work environment and high employee morale.